Golden Crown Casino Data Handling
Table of contents
Personal data at Golden Crown Casino is collected in three moments: registration, the identity check before the first withdrawal and the cashier. The Privacy Policy is accepted at sign-up, and SSL-encrypted connections guard the data in transit. Each step asks for a different kind of detail.
Details entered at registration
Opening the account takes the details below.
- E-mail address
- Password of eight characters or more
- Full name
- Date of birth
- Residential address
- Country and currency of the balance
- Mobile number, on some sign-up forms
The declaration of age 18 or over, together with acceptance of the terms and the Privacy Policy, finishes the form.
None of these details is uploaded as a document at this stage. They are typed in and stored in the account record, where they later serve as the reference for the identity check and for payment matching.
Photo ID and proof of address at the cashier gate
The first withdrawal starts a check that requests photo ID from a government and a recent proof of address, for instance a utility bill or a bank statement. In some cases a picture of the payment card is requested. The file is checked once, and an approved file covers later withdrawals.
The documents are compared with the registered name and address. A mismatch, such as a different spelling of the name, delays the process until the account record or the document is corrected.
Card numbers, vouchers and wallet addresses
Visa and Mastercard numbers are entered in the cashier form, MiFinity and Neosurf run their own confirmation step, and coin withdrawals in Bitcoin, Ethereum, Tether or Litecoin need a wallet address. Payments are matched to the account holder, which is why the name on a method has to agree with the registered name.
The address of a wallet is stored so that later coin payouts go to the same destination. A new address passes through confirmation before it is used.
Encryption and internal access
SSL encryption protects the connection between browser and casino. Access to sensitive records held by the operator, Hollycorn N.V., is limited to staff who need them for payments, verification or support. Optional two-factor login adds a code to the password, and inactive sessions close automatically.
Cookies and browser storage
As with most sites, Golden Crown Casino relies on cookies and small browser files to hold a session open, remember the language and run the lobby. Clearing them signs the account out but leaves the stored account itself untouched. Blocking them altogether can stop the lobby from loading, since the session depends on them. Browser settings on a phone and on a computer are kept separately.
Settings that shape play
The account settings hold four controls.
- Daily, weekly and monthly deposit limits
- Session reminders
- A temporary pause
- Self-exclusion
The settings are stored with the account and hold on every device, so a limit set on a phone is also in force on a laptop.
Account record and its use
The details given at registration are kept in one account record, as the table shows.
| Stage | Data | Purpose |
|---|---|---|
| Registration | The details listed under registration | Identifies the player for the 18+ age check |
| Identity check | Photo ID, proof of address, card picture | Checked against the registered name |
| Cashier | Card numbers, wallet addresses | Matches payments to the account holder |
Golden Crown Casino links the record to the login so that all devices see the same history.
Changes to a name or an address usually require support, because such changes affect the identity file and the payment matching. Smaller items, such as a password, are changed in the account settings.
Messages and communication
Confirmation messages, password resets and notices about the account travel by e-mail. Promotional messages and promo codes arrive by the same channel, and the preference for them is set in the account. Support answers questions about stored data around the clock through the live chat, or by e-mail when documents are involved.
Leaving the casino for good
Self-exclusion, which lasts until the player lifts it, and the temporary pause stop play without removing the record. Permanent closure ends access to the account.
Third parties in payments
Services like Visa, Mastercard, MiFinity, Neosurf and the coin networks look after their own step in a transaction. Details typed into their confirmation screens belong to those services and follow their own rules. The casino receives the result of the payment and the data needed to credit or release the funds.